The key areas that determine
the quality of services provided at a
healthcare facility are -
|
 |
Clinical professionals
|
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|
Support personnel
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Equipment
|
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Patients |
|
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Environment of care
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The following parameters are
taken into consideration in rating the
quality and standards of the hospitals
within the group.
|
|
|
Quality Indicators of clinical
processes, outcomes and
infection control
|
|
|
Analysis of Sentinel events and
Root Cause Analysis
|
|
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Clinical staff credentials,
appraisals, privileging for
senior staff, job descriptions
for junior staff and training of
all in resuscitative techniques
|
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Collaborative governance through
multi-disciplinary committees |
|
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Effective utilization of
resources through implementation
of clinical pathways
|
|
An ACE Model Scoring System is used, as
shown below, to rate the hospitals in the
above mentioned parameters. The total scores
for each category are indicated below.
|
Sl. No |
Category
|
Points |
|
1 |
Quality Indicators
|
200 |
|
2 |
Clinical Pathways |
100 |
|
3 |
Medical Staff |
100 |
|
4 |
Sentinel Events |
50 |
|
5 |
Collaborative
Governance |
50 |
| |
Total |
500 |
Each hospital is assigned a Level based on the
number of points it scored as shown below.
|
Level |
Points |
|
IV |
0-150 |
|
III |
151-300 |
|
II |
301-450 |
|
I |
451-500 |
If any hospital reaches 'Level I', the above
benchmarks are raised. Therefore, those
hospitals that have attained a 'Level 1'
have to perform even better to attain a
'Level I' in the next year. Continuous
quality improvement is ensured this way.
