FAQs

How do I schedule medical appointments with a specialist at Apollo?
You or your attendant can contact the International Patients Service Centre of the location of your choice, via telephone, fax, email or letter. Details are available at the Contact us section of this website. Alternatively, you can fill in the form available in the website in the Request Information section.

When making a medical appointment what information must I provide?
You must provide all relevant information on your medical condition, including scans, medical history, and current medication etc.If you have been referred to Apollo by a doctor in your home country, please carry the contact details of the doctor.

Without a referral from my local doctor, can I seek an appointment with a specialist at Apollo?
Yes. You can contact the Apollo International Patients centre of our various Apollo locations directly, with details of your medical history and treatment sought. Our International Patient Service Co-ordinators will recommend and also schedule an appointment, with an appropriate specialist.

Will someone guide me on the duration and cost of treatments?
Definitely. Once you have consulted the appropriate specialist, our Relationship Manager will give you a complete plan on the approximate length of stay at the hospitals and the total cost of the treatment, along with the necessary pre/post treatment care.

Visiting India

How complicated and time drawn are the visa formalities?
It is similar to, obtaining a visa for regular travel purpose. However, if your treatment requires frequent visits, you may opt for a multiple entry visa for which you need a letter from the hospitals.

In my Visa, I can see 'FRRO required within 14 days of arrival'. What does this mean and how should I go about it?
FRRO stands for Foreigners Regional Registration Office and this is required if you are travelling for medical requirement and have a Visa type 'M' which means 'Medical'. This Visa gives you multiple entries and provides you a longer stay at India. Our Patient Services Co-ordinators will do the processing for your registration and you will just need to follow their instruction on the same. You are required to register at the Foreigners Regional Registration Office within 14 days of your arrival. The prescribed format for the same is also available at the International Patients Service Desk.

Will I be received at the airport?
Yes indeed. Please contact the International patients services department at the location you have chosen [please refer to the Contact us section on this website for details], and let them know your travel plans and request for pick up.

Stay at Apollo Hospitals

What are the registration formalities at the hospital?
You are required to produce your passport at the registration counter to get registered at our hospital. The hospital will maintain a copy of your passport (Photo page and visa page) in your hospital record. This is mandatory and is based on the directives from the Government of India.

I do not speak English and am not conversant with the native Indian languages. How do I communicate with the doctors?
Our team at the International Patients services departments will organise the services of a language interpreter who will be with you during medical interactions and help you communicate effectively.

If my family is accompanying me, where can they stay?
You can keep our staff at the International Patients services departments informed and the necessary hotel accommodation arrangements can be made based on your budget.

Who will be responsible for my stay at Apollo and who can be reached for assistance?
At Apollo Hospitals, your primary consultants and nursing team will be responsible for all your medical requirements whereas all your non-medical requirements will be met by our International Patients Service Co-ordinators.

Who are the personnel who will meet me at my room apart from the doctors and nurse?
Apart from the medical and nursing care providers, you will meet staff from the International Patients Services Centre daily as well as your dietitian and physiotherapist if medically required and the housekeeping staff who will be cleaning your room.

What about tips?
We do not encourage this practice and if you would like to contribute for our staff's welfare, you can do through the Employee Benevolence Fund. You can contact our staff at the International Patients department for more details.

How can my relatives/family reach me over the phone from my home country and how can I make an International call?
Your loved ones can reach you by giving the contact numbers of the hospital that you are in. Hospital telephone numbers are available in the Contact us section of this website.

To make an international call you have two options.
Dial '0' from the phone provided in your room and dial your country code followed by area code and then the mobile or landline number. Dial '9' to get connected to our operator who would connect you to the destination. Please note that all international calls are charged on pulse rates that vary with country and this will be added to your bill.

What about food choices? Will the kind of food I prefer be made available to me ?
Yes, certainly. We will do our best to prepare and serve you a variety of choices of food as per your preference. However all dietary presecriptions are subject to your doctor's advice and appropriate to your health status. We do not permit food from outside to be brought into the hospital. Smoking and alcohol use are forbidden in the hospital premises.

What are the options available for me to pray?
Most of our Apollo locations have areas designated for prayer and cater to major religious faiths such as Christianity, Islam, Hinduism, Buddhism etc. We also have counselling and pastoral services. Our International patient’s service departments can guide you on this.

Payment Process

Can I claim the medical expenses from my health Insurance Provider?
Apollo Hospitals Bangalore is JCI accredited and recognized by major Insurance providers. At Apollo Hospitals, we work with certain International Insurance providers and the list is available at the International Patients Service Desk/ Admission counter. We will not be able to process/accept any other foreign insurance coverage for cashless (insurance covered) treatment. The insurance coverage provided by the companies on our list is valid only for In patient procedures which needs more than 48 hours of hospitalization and is subject to approval from the insurance providers. At the time of admission a deposit needs to be made at the in-patient billing department, based on your room category. This amount will be refunded once we receive the payment authorization from your insurance provider. In case the insurance is not approved within 48 hours of admission, you're requested to settle the hospital bill and claim a reimbursement from your insurance provider.

What are the modes of payment available?
We accept all major credit cards like VISA, MASTER CARD, AMEX & CIRRUS and Traveler's cheques. We also accept payment for In-patient services in the following currencies: USD, CAD, Euro, Pound Sterling, Omani Riyal, UAE Dirham, Kuwait Dinar, Saudi Riyal, Singapore Dollars etc. We also have an online payment gateway in our website for select locations.

Discharge Process

What are the procedures involved in my discharge? What are the formalities and will I get a copy of all my investigation reports?
Your primary consultants will inform the date of your discharge. At the time of discharge your nurse will detail you on the treatment / surgery that you have had and on the medication that you have to take, follow-up requirements if any and finally will hand over all your medical investigation reports/X-ray/MRI/other scan images and medicines.

How can I follow-up with my doctors once I reach my home country?
You can write to our International Patients Division on your progress and they will help you keep in touch with your doctors at Apollo. Do mention your hospital registration number in all your communications with the hospital.

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